First, after-sales service principle.
Who is responsible for sales, timely and efficient handling of after-sales issues.
Second, after-sales service content and standards.
(1) Out of the box broken and out of the box
1. At the logistics receiving site, first check whether the information of the freight forwarder is consistent with the physical object. The check content includes the number of goods, the freight, the name on the packing box, and the integrity of the checked goods. If there is any abnormality, you should contact the company at the first time. After-sales service department, after-sales service department assists logistics companies to solve related matters.
2. In the process of picking up the goods, if it is found that the outsourcing is damaged or missing, the cargo list of the box should be verified at the first time. According to this list, the goods in the box are damaged or missing; if there is any damage or shortage The details should be passed to the after-sales service department. After the after-sales service department and the logistics company reach a claim agreement, the goods can be picked up. If the customer has received the goods, the customer service department will be informed of the shortage or the damage of the goods, and the losses will be borne by the customer.
3. After receiving the goods, the customer will immediately check the status according to the order requirements. Within one working day (including the date of receipt), the customer shall report to the after-sales service department of the company the problems of the quality of the goods, the shortage of delivery, and the damage caused by the packaging quality. And immediately upload pictures and videos, so that the evidence can be checked, the company's after-sales service department after feedback to the customer.
(2) Man-made damage is outside the scope of the Three Guarantees
1. Abnormal use (such as damage caused by broken or human reasons).
2, damage caused by improper maintenance and maintenance (such as the use of poor quality oil).
3. The user may modify or increase or decrease the damage caused by other components.
(3) The normal wear and damage of the wearing parts is outside the scope of the Three Guarantees
1. It is a vulnerable or consumable item in normal use: such as: friction plate, seal (gasket, oil seal, sealing ring), plastic parts, rubber parts, cushion leather, spark plug, bulb, carbon brush, fuse, Brake shoes, disc brakes, chains, sprockets, air filters, bushings, various contact consumables, buffer sleeves, standard parts, various bearings, tubing, rearview mirrors, decals, wires, electrical components , lamps, etc.
2. For the used consumables, the company principle will not be returned.
(4) Parts within the scope of three bags
4.1 engine after-sales rules
4.1.1 The engine has quality problems within six months from the date of purchase, and the whole machine warranty is implemented. The Zongshen original engine that has been used for more than six months is paid.
4.1.2 Within the warranty time range, if the engine is faulty, please contact the local Zongshen service network first, and then make the final treatment plan after the local Zongshen service network identification.
a. If the local Zongshen service network agrees to change the new machine, it needs to be returned to the factory after the OEM, and the returned engine is sent back to the company for renewing according to the “Customer Return Process”.
b. If the local Zongshen service network agrees to replace the damaged parts, it needs to be returned to the factory after the OEM, and the returned parts are sent back to the company for replacement according to the “Customer Return Process”.
c. If the local Zongshen service network agrees to the maintenance of the whole machine, it needs to be returned to the factory after the OEM, and the returned engine is sent back to the company for maintenance according to the “Customer Return Process”.
In addition, the returned engine is packaged according to the company's standard to avoid secondary damage during transportation. The returning engine does not have any accessories such as: small fly cover, starting lever, shift lever, intake pipe, etc., if any accessories are randomly attached Lost your own responsibility.
4.1.3 Engine parts that are vulnerable to consumables and consumables under normal use are outside the three-package range (such as pistons, piston rings, piston pins, camshafts, rocker arms, valves, oil seals, double teeth, clutch plates, clutches, etc.) ).
4.2 Shock Absorber - Within six months from the date of purchase, quality problems will be repaired free of charge by the company, except for human factors.
4.3 Frame - As long as it is not caused by any vandalism, it will be unconditionally replaced.
4.4 Front and rear disc brakes - within six months from the date of purchase, if there is no brake, violent deat